Business

RBC: The micro-entrepreneur economy survey

Don Ludlow, Vice-President of Small Business, Partnerships & Strategy, RBC, provides strategic oversight and leads a team that is responsible for delivering marketing-leading solutions, partnerships and client experiences that go beyond traditional banking to help Canadian entrepreneurs successfully start, manage and grow their business.

He also manages the development of RBC’s strategy for the broader Business Financial Services portfolio, including the group’s client experience, CRM, and data analytics strategies.

Don joined RBC in 2001 and has 20 years of experience within the financial services and banking sector. Prior to joining RBC, he served as an Infantry Officer in the Canadian Army where he led soldiers on a number of domestic and international operations and worked in both staff and training roles.

Overview of Key Data Points

Led by the younger millennial and Gen Z generations, a ‘micro-entrepreneur’ economy is emerging across the country, as Canadians look to adapt to a changing landscape dominated by rising inflation and digitization

  • 74 per cent of Canadian small business owners and aspiring entrepreneurs are motivated to start a small business or side-hustle due to the increasing cost of living – With this number rising to 84 per cent among Gen Z respondents
  • A strong majority (77 per cent) of current and aspiring entrepreneurs report that their chief aim is to create a source of income to support themselves – Millennials (86 per cent) are even more likely to cite this as their main reason for starting a business

Key factors supporting the emergence of the micro-entrepreneurship economy.

  • Emerging technologies allow them to reach new markets and explore new ways of doing business (47 per cent)
  • Being able to conduct their business or “side-hustle” online remotely lowers the overhead costs associated with starting and running a business (47 per cent)
  • Digital solutions reduce the efforts for administration and back-office aspects of running a business (42 per cent)

A shift in customer preferences is also creating fertile ground for small and micro-businesses.

  • 89 per cent of those surveyed agree that small businesses are able to provide products and services tailored to local needs
  • Another 72 per cent stated that they believe small businesses have the ability to innovate at a more rapid rate than larger organizations
  • Moreover, 71 per cent were more likely to support businesses with an active presence in their local community
  • For current and aspiring business owners, the rising preference and increased willingness of Canadians to shop local has contributed to their overall desire to become an entrepreneur, with 39 per cent of those surveyed stating that this shift has motivated and made it easier for them to start a business.

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Doing business with the 2nd most consumed beverage on the planet

Tracy Bell is a corporate exec turned start-up CEO.

In 2016, a health scare in the family prompted Tracy and her husband to reimagine the way tea is processed in an effort to extract more antioxidants. That concept led to the creation of a new category of tea – called Fresh-Leaf TEA – and a product that is being called “the future of tea” by industry leaders.

In 2017 their innovation was named Best New Product (Innovation category) at World Tea Expo. And in 2019 Millennia TEA was one of eight companies globally selected for participation in the #1 food innovation accelerator in the world, Food-X, in New York City.

Before Millennia TEA, Tracy worked as PR strategist and television reporter, receiving national and international accolades for her work.

Originally from Southern Ontario, Tracy has lived in Atlantic Canada for 15+ years and considers herself a full-fledged Maritimer. Tracy and her husband Rory live in New Brunswick with their two (awesome!) kids.


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The New Approach to Business – Clients Trusting You!

Natalie Doyle Oldfield is the author of The Power of Trust: How Top Companies Build, Manage and Protect It and President of Success Through Trust. Recognized as one of Canada’s Most Inspiring Women Business Leaders and Entrepreneurs in 2021, she’s on a mission to help business owners grow their companies.

She’s been named one of the world’s Top Thought Leaders in Trust for 5 consecutive years by Trust Across America and has been recognized with a Lifetime Achievement Award. A former Chief Marketing Officer, she spent 25 years in business before founding Success Through Trust. She is a contributor to Forbes and is quoted in Economist Impact as ‘Business Trust Expert.’


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Making your life easy when you buy a car

Vivian Liu stumbled into the auto industry via a marketing competition back in 2015, from there she suddenly found herself in rural BC managing and consulting dealerships in sales and marketing as a District Manager. 7 years later, she has managed over 80 dealerships from BC to all the way to Saskatchewan on behalf of General Motors. In her tenure at GM, she was responsible for growing the Cadillac brand in the province of BC as well as managing partnerships in Vancouver, such as the PNE, Vancouver Giants, and luxury car shows. Today, Vivian has found herself deeper into the auto industry, more than she has expected, an executive at an auto tech startup as well as founding her own, Mae or Making Auto Easy.


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Massage expert does it differently than the average bear!

Kimberly White-Vincent began her career as a Registered Massage Therapist and solo-preneur in 2002 after graduating from the Kine Concept Institute of Massage Therapy. Having grown up in the beautiful countryside of Southern New Brunswick, she pursued her career in Saint John, N.B. where she grew her practice. As the first entrepreneur of her family, she navigated entrepreneurship on her own while growing her practice and her business into the current multi-disciplinary wellness clinic Serene Physique Inc. She is an active member of the CMTNB (College of Massage Therapists of New Brunswick), ANBMT (Association of New Brunswick Massage Therapists), The Chamber of Commerce,. She also holds certifications in several complementary modalities such as Virtual Massage Therapy Care, TDR-WM Cupping and Aromatherapy and volunteers as Chair Mentor with the ANBMT, and works as an examiner with the CMTNB.

Upon receiving mentorship and coaching for her business, she has researched and established the need to pursue workplace care. It is her passion to improve soft tissue health and mental health in the workplace (including the work from home setting), a need she has grown increasingly aware of over the course of her 20 year career. Having served as a corporate Massage Therapist for many corporations during her career, she has proven the concept and witnessed the many benefits that massage therapy brings to employees and corporations. Kimberley and her team at Serene Workforce believe that healthy and happy employees make healthy and happy corporations. As a thought leader and expert in the field of corporate massage therapy, Kimberley brings years of trust and enthusiasm to employees and companies she works with.


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The power of aliveness with Renée Safrata

Over the past 30+ years Renée Safrata has worked with thousands of companies and executives throughout North America and Europe, helping them to connect, adopt new behaviors, and become confident members of highly functioning teams. As CEO and Founder, she oversees Vivo Team’s full spectrum learning experience, develops leaders and teams through live, online training, coaching, and people analytics. Leading a well connected, remote-first team, Renée has the confidence and trust to work from anywhere—taking full advantage of the WFH model.


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It takes more than one to get something off the ground

Maciej Jastrzebski innovator and entrepreneur with 15 years of experience in new technology development, project implementation, and technology commercialization in the metals and mining industries. He is co-founder and CEO of Li-Metal and is a\the named inventor on 15 patent families. Li-Metal has is addressing the growing need in advanced batteries to deliver lithium metal anodes cost effectively at scale.


Entrepreneurs are the backbone of Canada’s economy. To support Canada’s businesses, subscribe to our YouTube channel and follow us on FacebookInstagramLinkedIn and Twitter.

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The future of fashion with Lisa Lawrence

Lisa J Lawrence – Co-founder, President and designer. Lisa has a Bachelor of Fine Arts degree in art and design from the University of Alberta. She has managed a variety of rapid growth retail and entertainment businesses in both the fashion and art industries. She has in depth experience in design and is the creator of all the collections for Lawrence Scott Atelier. She oversees all operations and is the heart and soul of LAWRENCE SCOTT INC. Lisa is currently located in Ottawa where she runs a remote team of predominantly of women who have complete autonomy over when and where they work.


Entrepreneurs are the backbone of Canada’s economy. To support Canada’s businesses, subscribe to our YouTube channel and follow us on FacebookInstagramLinkedIn and Twitter.

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Creating a time saving, economical, customer focused car washing experience

Chris Friesen currently serves as the President & CEO of Mint Smartwash, a company that owns and operates a chain of exterior express car washes predominantly in Canada and one location in the United States. Mint Smartwash is now the largest Express Car Wash chain in Canada with seven washes open and an eighth scheduled to open in July. Chris is a born and raised Calgarian.

He is a Professional Engineer registered with the Association of Professional Engineers and Geoscientists of Alberta (APEGA). Upon graduating from the University of Alberta in 2003. Friesen spent nearly 10 years working in the oil and gas upstream sector. In 2013, he joined his father Don Friesen in the family office, the Friesen Group of Companies, and serves as the Chief Operating Officer of the family office. The Friesen Group is involved in several active and passive investments including several operating companies in a variety of sectors. Don Friesen, was a founder of Hazco Environmental Services Ltd., which sold in 2004, and was an industry leader in environmental contracting and cleanup across Western Canada. The Friesen’s were introduced to the Express Car Wash model by their now partner, Taylor Nelson, who is based in Lethbridge and serves as Mint Smartwash VP of Construction and Facilities. Chris’s interest in the car wash business comes from a family legacy of clean fanatics and a passion for efficiency and optimization. Mint Smartwash is not just a regular old car wash. The key differentiator is the ability to effectively wash cars at speed. Mint can wash between 180 to 200 vehicles per hour.


Entrepreneurs are the backbone of Canada’s economy. To support Canada’s businesses, subscribe to our YouTube channel and follow us on FacebookInstagramLinkedIn and Twitter.

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Blending traditional methods of soapmaking with modern-day science

Tanya Zurock, founder of Wild Prairie Soap Company, first began making natural soap in her quest to find better solutions to help resolve her young children’s dry and sensitive skin. Thanks to her upbringing on a Canadian farm, she used her knowledge of natural and organic ingredients to create soap that was not only effective but provided a better, natural alternative to commercially manufactured soap.

Over 20 years later, Tanya and her team continue to change the landscape of the natural personal care industry by redefining what consumers should expect from the experience of using exceptional soap and other nurturing body care products. Her now-grown children continue to be her best test subjects!

Today Wild Prairie Soap Company products can be found in retail locations across Canada, as well as in major department stores and on e-commerce sites in Japan. It is also now in South Korea.


Entrepreneurs are the backbone of Canada’s economy. To support Canada’s businesses, subscribe to our YouTube channel and follow us on FacebookInstagramLinkedIn and Twitter.

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