Mark C. Smith is the President and CEO of Query Technologies Corp., Query CX, a boutique customer experience consultancy and Query Capital Corp. He serves as a customer advocate, partnering with leaders across organizations to re-imagine the customer experience and ensure their people, process and technologies align to achieve those objectives. The technology company delivers solutions that support business efficiencies and that have a proven return on investment. Query Capital, with a focus on building Canadian companies, partners with exceptional founders and management teams to create and fund companies to get them from start-up to scale. Mark is an active leader in the Customer Experience Professional’s Association (CXPA) and is connected with seasoned CX professionals around the globe. He also serves on several Boards including the Vancouver Island Economic Alliance (VIEA), where he is currently the Board Chair.
Related Podcasts
How to smell out a good deal when buying a business
Today, our guest is Trevor Van Heemert. After briefly attempting employment in his early 20s, Trevor resigned with no...
How We Gather Matters: The New Formula for Purpose-Driven Events to Create More Impact and Less Waste
Leor Rotchild is an author, speaker, and consultant with 20 years of sustainable business experience. Leor is the Senior...
True innovation springs from unwavering dedication
Meet Matt Dee, an unconventional serial entrepreneur propelled by innovation with a self-taught mastery in sales, marketing, and design....